While watching this movie, I wondered why the first fourteen voters scored it an average of only 3.1 on a scale of 10. It didn't seem that bad to me. (When watching a movie, I start it off at a 5, and go either up or down from there.)
I've never seen Kristana Loken highly praised for her acting chops, but I remember her favorably from "Painkiller Jane", and could never understand why others had problems with her performances.
Here, Loken stands out early for her convincing grief at her best friend's death, a grief I found catching.
I've watched enough mysteries (this one has a touch of the thriller in parts) to know that the "bad guy" is often introduced at the beginning and revealed at the end, sometimes disappearing in between.
Thus, when Rachel's co-worker, Peter Wilson, shows up by surprise at her funeral, I immediately cast him as "a person of interest," and looked for clues of his "guilt" or "innocence" as the story progressed, while Peter helps Hope sort out Rachel's apartment and settle her affairs.
So, why was this movie so disappointing to some? I suspect it's due to some surprising (and hard to believe) behavior by our heroine (not the actress, but her character) during the climax.
And is Peter the good guy that he appears, or not? Can't say; that would be telling. You'll have to watch.
On the plus side, the actors are native to at least four countries or cultures, but all have perfect American accents. (Though filmed in Montreal, the movie is set in New York City.)
Speaking of the cast, I was disappointed to find so few in the cast list under this title. I managed to salvage and submit several from the end credits, but the two in which I was most interested, i.e., the two detectives, I was unable to find.